The Business Model Canvas (BMC) is a strategic management tool to quickly and easily define and communicate a business idea or concept.
It is a one page document which works through the fundamental elements of a business or product, structuring an idea in a coherent way.
The right side of the BMC focuses on the customer (external), while, the left side of the canvas focuses on the business (internal).
Both external and internal factors meet around the value proposition, which is the exchange of value between your business and your customer/clients.
The Value Proposition is foundational to any business/product.
It is the fundamental concept of the exchange of value between your business and your customer/clients.
Generally, value is exchanged from a customer for money when a problem is solved or a pain is relieved for them by your business.
Good questions to ask when defining your business/product:
A good way to approach this for users/customers is by looking at your customer segments and figuring out where your product/service solves the problem for your customer, based on Maslow's Hierarchy of Needs.
If you are selling your product or service to another business, you are a key partner in them achieving their Value Proposition for their customers.
It is important to have context around the goals the company is trying to achieve for their Customer Segments and where your business/product/service fits in the value chain.
Customer Segmenting is the practice of dividing a customer base into groups of individuals that are similar in specific ways, such as age, gender, interests and spending habits.
Things to consider when determining your Customer Segments:
Another thing to gauge and understand is your market size, and how many people there are in the Customer Segment. This will help you understand your market from a micro and macro perspective.
A great place to start understanding your customer is to create customer personas for each of your Customer Segments.
You can read the guide to Persona Development here.
Okay, so we know our Value Proposition and have developed Personas to better understand our Customer Segments or ‘customers’, but what is the relationship we have with our customers?
Customer Relationships is defined as how a business interacts with its customers.
So, do you meet with them in person? Or over the phone? Or is your business predominantly run online so the relationship will be online too?
Some examples are:
A really helpful step is to create a User Journey Map of your customers as they interact with your business.
This helps clarify the points of engagement between you and your customer and the modes used to relate to your customers.
This will also help you start to define your operations as a business and also help you identify opportunities for automation.
Channels are defined as the avenues through which your customer comes into contact with your business and becomes part of your sales cycle.
This is generally covered under the marketing plan for your business.
Good questions to ask when identifying the channels to reach your customers are:
Examples of channels:
Understanding how to reach your customers is so crucial to your business.
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The Key Activities of your business/product are the actions that your business undertakes to achieve the value proposition for your customers.
Questions to ask:
Next you should think about what practical resources are needed to achieve the key activities (actions) of the business?
Key means the resources your business requires to do business.
These resources are what is needed practically to undertake the action/activities of your business:
Key Partners are a list of other external companies/suppliers/parties you may need to achieve your key activities and deliver value to the customer.
This moves into the realm of 'if my business cannot achieve the value proposition alone, who else do I need to rely on to do it?'.
An example of this is 'if I sell groceries to customers, I may need a local baker to supply fresh bread to my store'.
They are a key partner to achieve the value my business promises to the customer.
Your business cost structure is defined as the monetary cost of operating as a business.
Revenue Streams are defined as the way by which your business converts your Value Proposition or solution to the customer's problem into financial gain.
It is also important to understand pricing your business accordingly to pain of purchase in exchange for the pain of solving the problem for your customer.
But how do you gain revenue?
There are many different revenue models here:
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